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FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products and services
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ORDERING
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WARRANTY
RETURNS
How do I place an order?
You can place an order by clicking on “CLICK TO SHOP ON AMAZON” on the product page of website to go to our Amazon US store. You can also directly search for GABRYLLY OFFICE CHAIR on Amazon and purchase the chair you want on our Amazon store page.
Can I modify or cancel my order?
You can modify or cancel the order in your order page after you place an order on Amazon.
When will I receive my chair?
Amazon usually ships within 1-2 business days, and delivery takes around 3-7 business days depending on your location. You can check the exact delivery date in your order page.
What logistics do you take for delivery?
Amazon for delivery of orders is generally shipped by USPS or UPS.
How can I track my order?
Each package will be sent out with a tracking number. You can check it in your order page.
What is your warranty policy?
During the warranty period, in the event of non-human damage to the chair within the normal applicable scope of damage, we will provide technical guidance and free parts replacement service.
How do I activate my warranty?
You can submit your order information under CONTACT US - ACTIVATE WARRANTY. Upon receipt we will send you a warranty activation email within 24 hours.
How can I get parts replacements?
You can contact us by clicking on CONTACT US - PRUDUCT ISSUES and choosing email, text or phone. Upon receipt of information on the part required replacement, we will make the arrangement within 24 hours.
How can I return?
Amazon's return window will close within 30 days after you receive your goods. Please find the ''Refund/Return'' button on your order page within the time limit and follow the instructions. Or you can ask for assistance directly from Amazon's front desk customer service.
But we would like to help you avoid the matter of return, if you have any product problems, you can contact us for timely solutions firstly.
But we would like to help you avoid the matter of return, if you have any product problems, you can contact us for timely solutions firstly.